 Presntation : Effective Business Communication |
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| WHO SHOULD ATTEND |
For all levels, this class is open to anyone who wishes to benefit from a deeper understanding of the communication process. Also, the class is for those who have good communication skills but would like to comprehend the different styles of communication and how to use this knowledge to their advantage. |
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Learn how to maximize your contributions to meetings |
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Understand the nature and function of your communications |
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Learn how to give effective feedback |
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Enhance your listening skills |
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Develop a skill set for resolving issues |
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Gain Skills for Dealing with Difficult People |
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Learn the true power of questions |
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| WHAT TO EXPECT |
This is an interactive workshop. Role-playing, group discussion and idea inventories are some of the techniques that will be used. Participants will be provided with a documented account of their progress as well as performance checklist for continued improvement. |
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| COURSE OUTLINE |
| LEVEL I - UNDERSTANDING COMMUNICATION |
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Working with Difficult People |
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Getting Results with Team Mission Statement |
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Getting Results with Team Mission Statement |
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12 Ways to Make Valuable Contributions at Meetings |
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| LEVEL II - LISTENING SKILLS |
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Resolving Issues |
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3 Types of Listening |
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Communication Repair Rules |
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12 Ways to Improve Listening |
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LEVEL III - STRATEGIC DIALOGUE
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How to Get Your Point Across |
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16 Tips for Constructive Criticism |
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10 Ways to Ask Powerful Questions |
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Communication from a Professional Perspective |
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| LEVEL IV - PUTTING IT ALL TOGETHER |
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Building Relationships |
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What to do When People Complain |
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3 Steps to Take Your Idea "Upstairs" |
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Communication with Tact, Diplomacy and Persuasive Power |
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| WORKSHOP OBJECTIVES |
Sometimes businesses communicate like a dysfunctional family. In this workshop you will learn how to speak with clarity and focus so others know exactly what you expect from them. You will also become aware of nonverbal messages to harness your communication power. In addition, by using the ten basic principles of persuasion, you can make things happen. In addition you will learn to make valuable contributions at all the meetings you attend. Lastly, you will learn to ask powerful questions. The right question at the right time turns confusion into clarity, conflict into consensus, and frustration into satisfaction. It is an art that separates mediocrity from greatness. |
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| COURSE INCLUDES |
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Certificates of completion |
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Course evaluation management summary |
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Pre-screening to ensure proper objectives |
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Interactive teaching methods including various experiential exercises |
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Comprehensive course materials; including performance review checklist |
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Personalized coaching to help every participant reach new levels of professionalism |
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Customized and facilitated personally by Dr. Goldsmith |
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| If you have any questions or comments, please email Dr. Goldsmith |
