This down-to-earth presentation uncovers the mystery surrounding customer service and provides an outline for how to give the best service possible. Filled with expert tips, techniques and real-world examples this talk is loaded with take-home value. FACT: A typical company only hears from 4% of dissatisfied customers. The other 96% just quietly go away, and most of them never come back. A typical unhappy customer will tell 8 to 10 people about the problem they had with your company, and those people will tell another 4 to 5. FACT: The average business spends six times more to attract new clients than to retain old ones. Exceptional customer service doesn't come naturally to most people. They need to be taught how to provide it. Unless someone chooses to buy your product or service, you don't have a business. This presentation is a self-contained training program for turning your team into high performers and your customers into raving fans. You won't be presented with hollow platitudes and slogans. You will acquire practical techniques for immediately achieving exceptional customer service. Learn how to develop a Client-Centered Customer Service Team that will turn customer service nightmares into realized dreams of bottom line profits. Find out why your customers stop doing business with you and how to get them back. This interactive and energetic presentation will enlighten the participants with humor, practical advice and hard core personal experience.